We hope you are completely satisfied with your order, however should you have any reason to return all or part of your order please complete the form below and enclose this with your parcel.  You may find it useful to make a note of your customer reference number quoted overleaf and the date you return it.  Please note:  faulty products will be replaced within the 12 months, or more if stated, guarantee period.

Send the parcel to the address stated (Freepost address is only available to items ordered and returned within the UK) and we will replace or refund the items returned immediately, providing they are undamaged and unused.  Please note, however, that requests can only be processed once our warehouse has received the returned items.

For your own security, we recommend that you obtain proof of posting as we are unable to accept liability for

goods lost in transit between you and our warehouse.

  1. Please enclose this form and identify the item you are returning, with the reason for your return (select the appropriate code from the list below for each item), whether you require a replacement or a refund and confirm a daytime telephone number on the form overleaf.

 

  1. A) Damaged/Faulty B)  Unsuitable    C)  Not as expected    D)  Different product ordered
  2. E) Arrived too late F)  Other (please specify)
  1. Re-pack the goods to be returned in the original packaging (enclosing this form) and send to the address below. Please note we cannot be held responsible for goods that are lost or damaged in transit and strongly recommend that you obtain a Certificate of Posting.  In the case of more valuable items please send them by an insured service.
  1. Refunds and replacements will only be issued on return of the goods. Where goods are to be replaced, the cost of the replacement will be borne by ourselves.
  1. If you need help in completing this form please call 01296 641881.

 

Returns Form

 

Please tear off this section, complete following the instructions overleaf, enclose it with your parcel  and send to:

Stitchkits, PO Box 998, Aylesbury, HP22 9LE

Quantity

Description

Price Paid

Refund

Exchange

Reason for Return

 

 

£

()

()

(Letter Code)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please confirm your name, address, daytime telephone no. & reference in the spaces provided below.

 

Customer Order No:  ..……………….…………….     Name: ………...……...……...……………….………………..................

Address:  ………………..………………….…………..………….…………...………………….……………………………...........

……..…………….……… Post Code:  ………..………..     Daytime Telephone No: ……………………………………..........

 

E-mail Address:  …..….………………………..……................................................................................................................

 

Registered in England no 3500918   VAT No: GB 685 7403 03

Registered Address:  Lyncroft Marketing Services t/a Anderson & Webb, Moat Cottage,

Weir Lane, Whitchurch, Bucks., HP22 4EP